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Frequently Asked Questions

Q: How can I make a booking for Cuenca Suites Apart- Hotel?

A: Bookings can be made by walk-in, online at www.cuencasuites.com or by phone +593 (07) 824-521

Q: What are the benefits of staying at Cuenca Suites Hotel?

A:
- Amazing location within downtown Cuenca Ecuador
- New renovated apartments
- Free Wi-Fi access
- Fully equipped kitchenette
- Free parking

Q: What is the check-in and check-out time?

A: Check-in time is 3:00pm and check-out time is 12:00am.
Additional charges will be applied to your credit card if your room is occupied past 11:00am.

Q: What is the deposit and payment policy?

A: If you book online, your payment must be through PayPal.
A valid credit card is required at the time of check in as guarantee. And/or a deposit in cash of the full price of one night at the dates rate.
The full deposit will be given back to the guest, when the hotel has confirmed that the apartment is in the same state as delivered to the guest

Q: What is the cancellation policy?

A: General reservations must be canceled 2 days prior to arrival in order to receive a full refund of payment.
If cancellation occurs during the 2 day window, 1 night room and tax will be forfeited.

Q: How many people does sleep in each apartment?

A:
- Studio apartment: Is suitable for 2 adults or 1 adult + one child
- Superior Studio: Is suitable for 2 adults or 1 adult + one child
- 2 Bedroom apartment: Is suitable for 4 adults or 4 adult + 2 children below 12 years old

Q: Are there bathtubs in the bathrooms?

A: No

Q: Does the Hotel provide rollaway beds or cribs?

A: Yes

Q: Is there an iron and ironing board in the room?

A: No, but there will be upon request

Q: Are pets allowed in the Hotel?

A: No

Q: What amenities are available at the Hotel?

A: Wi-Fi access, Cable TV, luggage storage,parking, fully equipped kitchenette

Q: Is airport transportation available?

A: This can be arranged at an extra fee. Contact the apart-hotel for information.
In the near future a tram will bring passengers from and to the airport.
Taxies and buses