Your contract is with Cuenca

The general terms and conditions herein and the booking confirmation issued by Cuenca Suites confirming your booking ("Booking Confirmation") constitute your contract with Cuenca Suites and are further supplemented by the internal rules and regulations that apply specifically to the Cuenca Suites Hotel where you have booked your stay.

In these Terms and Conditions, the words "we" or "us" means Cuenca Suites and its employees, officers, agents, suppliers and vendors, and use of the words "you" or "guest(s)/Guest(s)" means any and all persons for whom a Hotel room is booked.


Bookings may be made online at or through phone call to Cuenca Suites. Full payment must be made at the time of booking your apartment online through Paypal. If you are a walk in guest, we accept payment by Visa, Mastercard, American Express and Diners Club credit/debit cards at a 5% fee on the total amount. For walk-in bookings, we also accept cash payments.
Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided by you. You MUST produce your Booking Confirmation(s) upon check-in at the Hotel, together with your original valid photo identification document (NRIC, passport, driver's licence or other identification card or document as the Hotel may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us at this number: ++593 (7) 2824 521.
Credit card bookings made within five (5) days prior to check-in date will require presentation of the said card during check-in. Failure to do so may delay your check-in process. The 'Guest' named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking.
At all times during the booking process, you will be advised to ensure accuracy of your booking details (stay dates, room types, room rates, number of guest(s)). Cuenca Suites will not be responsible or liable for errors in bookings. Bookings are accepted subject to room availability.


Room rates shown on the Cuenca Suites web site are charged on a per room per night basis. Meals are not included. Room rates may or may not include service tax, service charge, VAT, GST and/or other charges or tax subject to the requirements of Ecuador. These will be charged at the prevailing rates and are payable in USD dollars. (Please refer to the Fee Schedule for details) Room rates and details are correct at the time of publication and are subject to change without notice.


Cuenca Suites room types are as follows:

- Studio :1 Queen-size bed. Maximum occupancy is 2 adults or 1 adult + 1 child (below 12 years old on the date of check-in)
- Superior studio : 1 Queen-size bed and 1 sofa bed. Maximum occupancy is 2 adults + 1 child (below 12 years old on the date of check-in)
- 2 Bedroom Apartment : 1 Queen-size bed and/or 1 double/ 2 twin beds. Maximum occupancy is 4 adult or 2 adults and 2 children.

The following are not provided in our rooms:
-Room service, telephone, radio, iron and ironing board, bathrobe, mini-bar, coffee making facilities, air-conditioning. Additional or extra beds. Cuenca Suites has a strict NO SMOKING policy. Failure to comply will entitle us to terminate your booking and you must leave the Hotel immediately.


You may not bring the following into our Hotel:
- Pets or livestock
- Pillows, bed sheets, duvets or other items of bedding
- Any electrical appliances and/or equipment for heating and/or cooking purposes
Cuenca Suites reserves the right to remove and/or confiscate any of the above items found in any room immediately without notice to you and to charge you for any costs incurred for taking such action. Cuenca Suites further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, the Hotel premises, the other Hotel guests, staff or any other persons or the reputation of Cuenca Suites without any compensation and/or any reimbursement to you.


All Cuenca Suites operate a strict check-in and check-out policy. Please refer to the Hotel Schedule.

Booked rooms (guaranteed) will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed canceled and Cuenca Suites shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the canceled booking. A refundable deposit may be required upon check-in to cover loss or damage of any of the property of the apartment. (Please refer to the Fee Schedule).
If you check-out beyond the stipulated time Cuenca Suites reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. Cuenca Suites shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.


Bookings made are non-refundable.

Change of Guest name on your booking is allowed if made three (3) days or more before check-in date. No changes regarding stay dates, room category, duration of stay may be made but you are entitled to cancel the booking and make a new booking with the Hotel, subject to availability, and to the terms of cancellation below.

Booking cancellations MUST be made at least two (2) days before the scheduled check-in date. Any cancellation made less than three (2) days from the scheduled check-in date (irrespective of the number of stay dates booked) or any no-show in respect of a booking will result in the total payment under that Booking Confirmation being forfeited irrespective of the number of stay dates remaining. Change of Guest name and cancellation of booking can only be made by email to where you will get a receipt of from the hotel confirming the change. Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully.


Luggage Storage
Luggage storage is available only for guests ("Guests") currently staying with the Hotel to store their luggage or other personal belongings before check-in or after check-out. Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage otherwise the Hotel reserves the right to dispose of the same without any liability to you. Each luggage must weigh no more than 30kgs and may not exceed 28" x 22" x 14" in size. The maximum storage period is one (1) day. Cuenca Suites reserves the right to dispose of any luggage or items not claimed after the maximum storage period allowed. You use the luggage storage facilities at your own risk. Cuenca Suites will not be responsible for loss of or damage to luggage or personal belongings and the contents therein (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release Cuenca Suites from any liability in respect thereof.


You are liable for any damage how so ever caused to the allocated room(s) or to the Hotel property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. Cuenca Suites reserves the right to retain your credit card and/or debit card (or deposit) details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered as a result thereof. Cuenca Suites further reserves the right to commence legal proceedings against you without notice.


Cuenca Suites reserves the right to refuse accommodation to any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:
- the booking has been paid through fraudulent means
- the booking has been altered by anyone other than Cuenca Suites or Cuenca Suites' authorized agent or has been tampered with or defaced (in which case Cuenca Suites reserves the right to retain such booking documentation)
- the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation as permitted under the provisions of these Terms and Conditions


Cuenca Suites is responsible to provide the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control. Cuenca Suites is not in a position to guarantee Guest's safety against events including but not limited to accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Cuenca Suites will not be responsible for any eventualities related to any activities or services booked through this website. Cuenca Suites will not be responsible for loss or damage of property left in Guest's room and/or the Cuenca Suites Hotel property during Guest's stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.


Cuenca Suites will retain all personal information you provide during booking. By making a booking with us or using the Cuenca Suites website, you consent to our use and/or disclosure of your personal details to our related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Cuenca Suites may, in our sole and absolute discretion, deem necessary for the following purposes:
- to process your booking and for other administrative purposes
- to provide you customer support and services
- to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may un-subscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.
We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries. We will use our best endeavors to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent. Please refer to our Privacy Policy, which forms part of these Terms and Conditions.


Cuenca Suites uses cookie in our webpages to: maintain your session and required details during the booking process (session cookie) collect website usage data for statistical/analytics purposes (analytics cookie) directing you to the correct landing page based on your geo-location (geo-targeting cookie) You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Cuenca Suites website will not function properly if cookie setting is disabled.


The Cuenca Suites website including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of Cuenca Suites and/or its content suppliers. You may use this website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws. All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Cuenca Suites website are owned by or licensed to Cuenca Suites and their respective owners and may not be used, reproduced or modified without the prior written approval of Cuenca Suites.


The Cuenca Suites website, the services provided and all content thereon are supplied "as is" and "as available". Cuenca Suites provides no guarantee regarding the website and content. You are solely responsible for your use thereof. While we will make every effort to ensure that the information on the Cuenca Suites website is accurate and published in good faith, we do not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage. Cuenca Suites will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of this website or the use thereof, or any errors, inaccuracies or omissions in the services or content provided howsoever caused. The various linked sites on our Cuenca Suites site allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Cuenca Suites website does not imply endorsement by Cuenca Suites of such linked sites, or any association with their operations. These sites are outside the control of Cuenca Suites. We will not be responsible for the content on the linked sites or your use thereof.


Your contract with Cuenca Suites is governed by the laws of the Republic of Ecuador and any disputes shall be settled in the courts of that country. All other matters concerning or relating to the Cuenca Suites website shall be governed by the laws of Ecuador courts shall have jurisdiction therein.


Cuenca Suites reserves the right to cancel, amend or vary the arrangements and content featured on the Cuenca Suites website and/or change or add to these Terms and Conditions at any time without prior notice.


If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof, the English text shall prevail.